Our  policy lasts 30 days. If 30 days have passed by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, please contact to ensure that you are eligible for a return.

Exchanges (if applicable)

If you would like to exchange your item send an email to  and if you are eligible we will advise that you send the item you wish to exchange to the following address:


Surfaced RETURNS

18 Cornwall Street

Brunswick West

Victoria 3055

Your replacement item will be sent once the original item is received and checked.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time frame.

There are certain situations where only partial refunds are granted (if applicable) - PayPal does not issue a full refund. Please note that when receiving a refund via PayPal a fee will be deducted from the total automatically.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged so please choose carefully when purchasing a discounted item.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be provided with the information regarding your return.

To return your product, you should mail your product to: 

18 Cornwall Street

Brunswick West 

Victoria 3055

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.